Privacy Policy

Last Updated: October 10, 2025

1. Introduction

Logably ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our logging service.

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

  • Email address (via OAuth providers)
  • Name (via OAuth providers)
  • OAuth provider user ID
  • Tenant identifier you choose

2.2 Log Data

When you use our Service, we store the log data you submit, which may include:

  • Log messages and content
  • Log levels (info, warning, error, etc.)
  • Source application identifiers
  • Tags and metadata
  • Timestamps

2.3 Usage Information

We automatically collect certain information about your use of the Service:

  • API usage metrics and statistics
  • IP addresses
  • Browser type and version
  • Device information
  • Access times and dates

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our Service
  • Process and complete transactions
  • Send administrative information and service updates
  • Respond to customer support requests
  • Monitor and analyze usage patterns and trends
  • Detect, prevent, and address security issues
  • Enforce our Terms and Conditions

4. Data Storage and Security

4.1 Multi-Tenant Isolation

Each tenant receives a dedicated PostgreSQL database, ensuring complete data isolation. Your log data is never shared with or accessible by other tenants.

4.2 Security Measures

We implement industry-standard security measures including:

  • SHA256 hashing for API keys
  • HTTPS encryption for all data in transit
  • Encryption at rest for stored data
  • Regular security audits and updates
  • Access controls and authentication

4.3 Data Retention

Log data is retained based on your subscription tier:

  • Free: 7 days
  • Standard: 30 days
  • Pro: 90 days
  • Enterprise: 365 days

Logs older than your retention period are automatically and permanently deleted.

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • Service Providers: We may share information with third-party service providers who perform services on our behalf (e.g., payment processing, hosting)
  • Legal Requirements: We may disclose information if required by law or in response to valid legal requests
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, user information may be transferred
  • With Your Consent: We may share information with your explicit consent

6. Third-Party Services

6.1 OAuth Providers

We use third-party OAuth providers (GitHub, Google) for authentication. These providers have their own privacy policies governing the use of your information.

6.2 Analytics and Monitoring

We may use third-party analytics services to help understand how our Service is being used. These services may collect information about your use of our Service.

7. Your Rights and Choices

You have the following rights regarding your information:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your account and associated data
  • Export: Request a copy of your log data
  • Objection: Object to processing of your information

To exercise these rights, please contact us at admin@logably.net.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Maintain your session and keep you logged in
  • Remember your preferences
  • Analyze Service usage and performance

You can control cookie settings through your browser, but disabling cookies may affect Service functionality.

9. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the Service. Your continued use of the Service after changes constitutes acceptance of the updated Privacy Policy.

12. Data Protection Rights (GDPR)

If you are located in the European Economic Area (EEA), you have certain data protection rights under GDPR:

  • Right to access your personal data
  • Right to rectification of inaccurate data
  • Right to erasure ("right to be forgotten")
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing
  • Right to withdraw consent

13. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Email: admin@logably.net

By using Logably, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.